KMD is a Danish company that develops IT solutions for the public and private sectors, which are designed to meet every aspect of the changing digital needs of modern societies and organizations.
In 2019, KMD became part of the NEC Group. They now aim to provide cutting-edge public digital transformation solutions globally, by leveraging their technologies and expertise in the area.
Start date: May 2017
Geographic coverage: Domestic
Weekly sample: High
From 2015 to 2017, KMD has been harshly criticized by some of its largest clients as they blamed the company for failing to deliver on agreed IT solutions.
Clients like the Danish Ministry of Taxation, Danish pension fund ATP, Danish Supermarket chain Coop and several Danish municipalities all expressed severe dissatisfaction, resulting in public and political scrutiny, canceled orders and a rapidly declining reputation.
In 2019, KMD became a part of NEC Group, a Japanese IT conglomerate, which marked the beginning of a new era for KMD, as they aimed to benefit from global expertise and advanced technologies to deliver improved solutions for the future.
From the early days of its reputation crisis, and through its acquisition by NEC, KMD needed to identify a stakeholder measurement setup that could deliver on three areas: