Download the Global Financial Industry reputation report

What will you learn in the report?

Why the affection and trust among general public is low towards the financial institutions?

Which global financial companies are the most trusted and liked by their stakeholders, and which – the least?

What advantage does FinTech sector holds against banks and insurance companies?

What are the most important issues for financial companies to address? Top 3 Issues by Country.

This report is based on the insights gathered in 2021 from interviews conducted in Brazil, China, France, Germany, Japan, UK and USA. The data is based on approximately 33,000 evaluations from interviews with more than 6,500 people.

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It has been almost two years since we last published an extensive report on the reputation of the global financial sector. Many things have happened since then: wars started and ended, political leaderships changed in some of the world’s biggest economies, and, last but not least, a pandemic took the world by storm.

Learn more about how the “bad boy” of the reputational class continues its rehabilitation.

“When you have access to day-to-day knowledge of your image, you don't have to guess. Through the Caliber tracking, we get ideas of how to work towards improving our image... and the user interface is very easy, making it a tool many can benefit from...’’

"With Caliber we now know all the time – not just in Group Comms but senior management and other relevant colleagues – how different events influence our reputation. We can analyze and learn how to do things differently. It’s a huge gain for the company."

“It's obvious that the insights you get from this tool can be used for proactive communication, for instance when we communicate about topics like food waste, youth unemployment, or gender balance. I really could see in this tool that it benefited us reputationally when we did so. I therefore regularly share Caliber data with HR, sales, our commercial team and others - it helps us improve our reputation in order to attract talent and increase sales.’’

“The quality of the corporate communication at Demant has increased and we’ve continuously gotten more and more professional… The Caliber tracker is useful for planning communication ahead, deciding what topics are most important for us as a company, and in times of crisis it’s a really useful background and backbone for decision-making.“

“Without a doubt, the Caliber dashboard has made our work more agile, proactive, and effective – with the impact of comms being properly measured, leading to real action that builds long-term reputation.”

“Caliber has allowed us to have a holistic and consolidated view of our commercial performance, bringing the important element of a continuous stakeholder sentiment into our integrated dashboard. The Caliber real-time tracker platform, coupled with the company’s analysts and strategists, has added significant value to ROCKWOOL in better understanding the impact of our activities, assessing our reputation, and taking informed action to maximize our stakeholders’ loyalty, preference, and advocacy.”

“Caliber’s real-time tracker is very easy to use, and the transparent pricing model makes budget-planning easy. Moreover, the team’s reputation expertise – and their flexibility in customizing the set-up, reacting to feedback and addressing any questions that come up – have proven invaluable in achieving an actionable, agile and effective reputation monitoring set-up for Siemens Healthineers.”